{"id":21918,"date":"2025-05-09T18:22:46","date_gmt":"2025-05-09T18:22:46","guid":{"rendered":"https:\/\/tracevault.cl\/?page_id=21918"},"modified":"2025-05-19T17:58:11","modified_gmt":"2025-05-19T17:58:11","slug":"success-story-my-care","status":"publish","type":"page","link":"https:\/\/www.tracevault.cl\/en\/our-services\/digital-transformation\/success-story-my-care\/","title":{"rendered":"Success story – My Care"},"content":{"rendered":"
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Customer<\/h5>\n\n\t\t<\/div> \n\t<\/div> \n\t
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Care Foundation<\/h6>\n\n\t\t<\/div> \n\t<\/div> \n\t
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Project<\/h5>\n\n\t\t<\/div> \n\t<\/div> \n\t
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My Care<\/h6>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div>
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Foundation led by Cecilia Bolocco that supports patients diagnosed with cancer. Magnet developed a communication platform between doctors and patients.<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div>

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Challenge<\/h2>\n\n\t\t<\/div> \n\t<\/div> \n\t
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The main causes of death from cancer in our country are due to misinformation and lack of resources to request a second opinion. To mitigate this, CARE used e-mail as a communication channel between patients\/guardians and physicians. Due to the high volume of requests, staff were unable to follow up on all cases.<\/p>\n

The biggest technical challenge in the implementation of the platform centered on the patient flow, it had to be responsive for use in a mobile version and the form had to allow the filing and submission of documentation.<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div>

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Process<\/h2>\n\n\t\t<\/div> \n\t<\/div> \n\t
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Three key profiles were identified to manage the flow of information and communication:<\/p>\n

Patient:<\/strong> this profile includes the login, creation of patients with their data and a form for sending queries and tests.<\/p>\n

Administrator:<\/strong> in charge of validating and managing the information sent by patients in order to assign a physician to each case.<\/p>\n

Physician:<\/strong> receives all the patient’s information and generates a diagnosis about the case.<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Outcome<\/h2>\n\n\t\t<\/div> \n\t<\/div> \n\t
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A communicational application was built that allows clarity and follow-up of the history between patients and doctors. In addition, it allows the organization to process a greater number of requests, optimizing its time in the management of a transparent and scalable process.<\/p>\n\n\t\t<\/div> \n\t<\/div> <\/div><\/div><\/div>

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Let’s start working on your project!<\/h3>\n\n\t\t<\/div> \n\t<\/div> Work with us<\/a><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Customer Care Foundation Project My Care Foundation led by Cecilia Bolocco that supports patients diagnosed with cancer. Magnet developed a communication platform between doctors and patients. 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