Caso de éxito – Enel
Enel
Project
Despacho Web
We designed a software focused on optimizing Enel's response to power grid failures.
Challenge
Enel used standard delivery software to organize its repair crews in the field, wasting resources and time. It was necessary to develop customized and specialized software to improve its services. The solution made had to manage a large amount of data, failures in the city's power grid, and process hundreds of power loss calls.
Process
Once we understood the business model, we identified the problems and began to use technological tools to provide a global solution. Magnet developed a software called "Web Dispatch",which allowed to geolocate and segment the information on power loss calls. In this way, huge amounts of data can be processed to highlight possible points of failure in the network and generate an immediate response from staff.
Based on new challenges Magnet develops "Map",a user interface that shows the internal processes of "Web Dispatch", and allows a visual representation of the damaged areas in the electrical network. Both solutions result in the development of different functions and modules that allow adjusting the project to the new paradigms of the industry, scaling its usability over time.
Results
Improvement in response times and a better staff organization. The "Map",application, on the other hand, has been of enormous value to Enelallowing it to visualize the problems in the electrical network and the result of the proposed solutions. All the information necessary for the software's operation is constantly updated, prolonging its useful life and the value of the work done by Magnet.
